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AI or manual customer service? Post-sale customer service strategy of EPSC considering consumers' return behavior under different CRI modes
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Electronic Commerce Research and Applications
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Annals Of Operations Research,Vol. 3550, No. 1
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Journal Of Retailing And Consumer Services,Vol. 87
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Humanities & Social Sciences Communications,Vol. 12, No. 1
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Engineering Construction And Architectural Management
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Business Ethics The Environment & Responsibility
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Annals Of Operations Research
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Energy Economics,Vol. 144
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《山西财经大学》
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Modern Economics & Management Forum
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Chinese Management Studies
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Innovation Management Practices
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Sustainable Development,Vol. 320, No. 40
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Managerial And Decision Economics,Vol. 450, No. 2
2024
Journal of Risk and Financial Management
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Highlights in Business, Economics and Management
2022
arXiv preprint
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Palgrave studies in governance, leadership and responsibility
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