Riyan Hao, Chunqing Li (2026). When service robots possess experiential capacity: How the perceived mind of service robots influences consumers’ perceived usefulness. International Journal of Hospitality Management.DOI
Chunqing Li, Riyan Hao (2026). The resilient grass in the storm: brand resilience in uncertain contexts. Journal of Brand Management.DOI
Yudan Zhu, Chunqing Li (2025). Research on the Impact of Digital and Green Transformation on Corporate Sustainability Performance from a Synergistic Perspective. Systems, Vol. 13, No. 9.DOI
Jieli Zhang, Chunqing Li (2025). The influence and configuration effect of content characteristics on customer input in the context of short video platforms. Journal Of Research In Interactive Marketing, Vol. 190, No. 30.DOI
Riyan Hao, Chunqing Li (2025). How AI chatbots shape satisfactory experiences: A combined perspective of competence expansion and emotional extension. Technological Forecasting And Social Change, Vol. 2120.DOI
Chunqing Li, Riyan Hao, Ning Li, Chenlu Zhang (2025). Measuring Customer Experience in AI Contexts: A Scale Development. Journal Of Theoretical And Applied Electronic Commerce Research, Vol. 20, No. 1.DOI
Xinge Ye, Chunqing Li (2025). Do “Flops” Enhance Authenticity? The Impact of Influencers’ Proactive Disclosures of Failures on Product Recommendations. Behavioral Sciences.DOI
Chun-Qing Li, Xiaoli Wang, Jie-Lian Zhang, Chen-Xi Li (2023). Sensemaking of company identity in multi-company identification: a longitudinal case study of Huanyi International Travel Agency. Nankai Business Review International.DOI
Chunqing Li, Wenhua He, Hong Sheng (2022). Customer experience: knowledge mapping based on CiteSpace V analysis. Journal of Contemporary Marketing Science.DOI
Chunqing Li, Shuojia Guo, ChengLu Wang, Jieli Zhang (2019). Veni, vidi, vici: The impact of social media on virtual acculturation in tourism context. Technological Forecasting And Social Change, Vol. 1450.DOI
Chunqing Li, Shuojia Guo, Li Cao, Jie Li (2018). Digital enablement and its role in internal branding: A case study of HUANYI travel agency. Industrial Marketing Management, Vol. 72.DOI