百晓学者学者目录

Leonard L. Berry

Institute for Healthcare Improvement; Texas A&M University

Selected Publications

Journal Articles

  1. Timothy Lee Keiningham, Tracey S. Danaher, Leonard L. Berry, Lerzan Aksoy, Tor Wallin Andreassen (2026). Purpose ignited: the transformative power of epiphanies in driving social profit orientation. Journal Of Service Management, Vol. 370, No. 6.DOI
  2. Victor M. Montori, D. Allwood, Leonard L. Berry (2026). Kindness has a future in health care. Future healthcare journal.DOI
  3. Ashley Dias, Leonard L. Berry, E. Hall, K. Hamilton, Blair L. Sadler, P. Svec, Judah Auld, Marcelo Bernal (2026). Fable Hospital 3.0: the business case for building better healthcare facilities. BMJ Leader.DOI
  4. Leonard L. Berry (2025). CROSSROADS-Applied Science Deserves a Bigger Role in Business Research. Organization Science, Vol. 360, No. 50.DOI
  5. Michael K. Hole, Sunjay Letchuman, J. Gates, Leonard L. Berry (2025). What Adult Medical Care Can Learn from Pediatrics: Creating Comfort, Connection, and Joy in the Hospital. Mayo Clinic Proceedings: Innovations, Quality & Outcomes.DOI
  6. Leonard L. Berry, Dominique Allwood, Sheila Delaney Moroney, M. Breslin, Richard M Levy, D. Berwick, Victor M. Montori (2025). Redefining the primary role of healthcare boards: to advance careful and kind care. BMJ Leader.DOI
  7. Leonard L. Berry, M. Bisognano, Nana A Y Twum-Danso, Rana L. A. Awdish (2025). The Value - and the Values - of Listening. Mayo Clinic proceedings.DOI
  8. K. Steffensen, Leonard L. Berry (2025). Shared Decision Making Can-and Should-Actively Involve Family Caregivers. JCO Oncology Practice.DOI
  9. Leonard L. Berry, Manjit S. Yadav, Michael K. Hole (2024). Reclaiming Healthcare's Healing Mission for a Sustainable Future. Journal Of Service Research, Vol. 270, No. 10.DOI
  10. Rana Lee Adawi Awdish, Leonard L. Berry, G. Bosslet (2024). "Relative Value Units" Belie Real Value. Chest.DOI
  11. Leonard L. Berry, Tracey S. Danaher, T. Keiningham, Lerzan Aksoy, T. W. Andreassen (2024). Social Profit Orientation: Lessons from Organizations Committed to Building a Better World. Journal of Marketing.DOI
  12. Rana Lee Adawi Awdish, Gillian Grafton, Leonard L. Berry (2024). Never-Words: What Not to Say to Patients With Serious Illness. Mayo Clinic proceedings.DOI
  13. David E. Bowen, Raymond P. Fisk, John E. G. Bateson, Leonard L. Berry, Mary Jo Bitner, Stephen W. Brown, Richard B. Chase, Bo Edvardsson, Christian Gronroos, A. Parasuraman, Benjamin Schneider, Valarie A. Zeithaml (2023). Learning from the pioneering founders of the service research field. Journal Of Service Management, Vol. 340, No. 4.DOI
  14. Leonard L. Berry, Sunjay Letchuman, Joneigh Khaldun, Michael K. Hole (2023). How Hospitals Improve Health Equity Through Community-Centered Innovation. Nejm Catalyst Innovations In Care Delivery, Vol. 4, No. 40.DOI
  15. Michael K. Hole, Sunjay Letchuman, Allister Chang, Leonard L. Berry (2023). Community Health Partners in Unexpected Places. Mayo Clinic proceedings.DOI
  16. Leonard L. Berry, Tracey S. Danaher, Sarah G. Moore, Chuck Howard, Deanna J. Attai (2023). In Reply: Where Reshaping Communications in Healthcare Service Begins. Journal of Service Research.DOI
  17. Anne G. Pereira, Mark Linzer, Leonard L. Berry (2023). Mitigating Moral Injury for Palliative Care Clinicians. Palliative Medicine Reports.DOI
  18. Leonard L. Berry, Deanna J. Attai, Debra L. Scammon, Rana Lee Adawi Awdish (2022). When the Aims and the Ends of Health Care Misalign. Journal Of Service Research, Vol. 250, No. 10.DOI
  19. Sara O. Marberry, Robin Guenther, Leonard L. Berry (2021). Advancing human health, safety, and well-being with healthy buildings. Journal of Hospital Management and Health Policy.DOI
  20. Leonard L. Berry, Sunjay Letchuman, Nandini Ramani, Paul Randall Barach (2021). The High Stakes of Outsourcing in Health Care. Mayo Clinic Proceedings.DOI
  21. Leonard L. Berry, Rana Awdish, Sunjay Letchuman, Karina Dahl Steffensen (2021). Trust-Based Partnerships Are Essential — and Achievable — in Health Care Service. Mayo Clinic Proceedings.DOI
  22. Karina Olling, Karina Dahl Steffensen, Leonard L. Berry, Dawn Stacey (2021). The Invisible Roles of Oncology Nurses in Shared Decision Making. Cancer Care Research Online.DOI
  23. Leonard L. Berry, Tracey S. Danaher, Lerzan Aksoy, Timothy L. Keiningham (2020). Service Safety in the Pandemic Age. Journal Of Service Research, Vol. 230, No. 40.DOI
  24. Leonard L. Berry (2020). Designing connection into healthcare services. Journal Of Service Management, Vol. 310, No. 5.DOI
  25. Leonard L. Berry, Rana Awdish (2020). Health Care Organizations Should Be as Generous as Their Workers. Annals of Internal Medicine.DOI
  26. Leonard L. Berry, Timothy Lee Keiningham, Lerzan Aksoy, Katie A. Deming (2020). When Cancer Centers Mislead Prospective Patients. JCO Oncology Practice.DOI
  27. Joseph O. Jacobson, Leonard L. Berry, Patricia A. Spears, Karina Dahl Steffensen, Deanna J. Attai (2020). Proposing a Bill of Rights for Patients With Cancer. JCO Oncology Practice.DOI
  28. Leonard L. Berry, Jonathan T. Crane, Katie A. Deming, Paul Randall Barach (2020). Using Evidence to Design Cancer Care Facilities. American Journal of Medical Quality.DOI
  29. Leonard L. Berry (2019). Service innovation is urgent in healthcare. AMS Review.DOI
  30. Brad Stuart, Tracey S. Danaher, Rana Awdish, Leonard L. Berry (2019). Finding Hope and Healing When Cure Is Not Possible. Mayo Clinic Proceedings.DOI
  31. Leonard L. Berry (2019). Service Guarantees Have a Place in Health Care. Annals of Internal Medicine.DOI
  32. Leonard L. Berry, Scott W. Davis, Andrea Godfrey Flynn, Jeffrey Landercasper, Katie A. Deming (2019). Is it time to reconsider the term “cancer survivor”? Journal of Psychosocial Oncology.DOI
  33. Jeffrey Meyer, Venkatesh Shankar, Leonard L. Berry (2018). Pricing hybrid bundles by understanding the drivers of willingness to pay. Journal Of The Academy Of Marketing Science, Vol. 460, No. 30.DOI
  34. Leonard L. Berry (2018). Service management principles for hospitality and tourism.
  35. Leonard L. Berry, Katie A. Deming, Tracey S. Danaher (2018). Improving Nonclinical and Clinical-Support Services: Lessons From Oncology. Mayo Clinic Proceedings Innovations Quality & Outcomes.DOI
  36. Karina Dahl Steffensen, Mette Marianne Vinter, Dorthe Gylling Crüger, Kathrina Dankl, Angela Coulter, Brad Stuart, Leonard L. Berry (2018). Lessons in Integrating Shared Decision-Making Into Cancer Care. Journal of Oncology Practice.DOI
  37. Leonard L. Berry, Stephen R. Connor, B. Stuart (2017). Practical Ideas for Improving the Quality of Hospice Care. Journal of Palliative Medicine.DOI
  38. Leonard L. Berry, Tracey S. Danaher, Dan Beckham, Rana Awdish, Kedar S. Mate (2017). When Patients and Their Families Feel Like Hostages to Health Care. Mayo Clinic Proceedings.DOI
  39. Tracey S. Danaher, Sarah R. Brand, Lucy Pickard, Jennifer W. Mack, Leonard L. Berry (2017). How a Child With Cancer Moved From Vulnerability to Resilience. Journal of Clinical Oncology.DOI
  40. Leonard L. Berry, Shraddha Mahesh Dalwadi, Joseph O. Jacobson (2017). Supporting the Supporters: What Family Caregivers Need to Care for a Loved One With Cancer. Journal of Oncology Practice.DOI
  41. Leonard L. Berry (2016). Revisiting big ideas in services marketing 30 years later. Journal Of Services Marketing, Vol. 300, No. 1.DOI
  42. Sarah R. Brand, Lucy Pickard, Jennifer W. Mack, Leonard L. Berry (2016). What Adult Cancer Care Can Learn From Pediatrics. Journal of Oncology Practice.DOI
  43. Joseph O. Jacobson, Lisa S. Rotenstein, Leonard L. Berry (2016). New Diagnosis Bundle: Improving Care Delivery for Patients With Newly Diagnosed Cancer. Journal of Oncology Practice.DOI
  44. Leonard L. Berry, Joseph O. Jacobson, Brad Stuart (2016). Managing the Clues in Cancer Care. Journal of Oncology Practice.DOI
  45. Leonard L. Berry, Kedar S. Mate (2016). Essentials for improving service quality in cancer care. Healthcare.DOI
  46. Leonard L. Berry, Robyn Castellani, Brad Stuart (2016). The Branding of Palliative Care. Journal of Oncology Practice.DOI
  47. Ann M. Mirabito, Leonard L. Berry (2015). You Say You Want a Revolution? Drawing on Social Movement Theory to Motivate Transformative Change. Journal Of Service Research, Vol. 180, No. 30.DOI
  48. Kathleen Seiders, Andrea Godfrey Flynn, Leonard L. Berry, Kelly L. Haws (2015). Motivating Customers to Adhere to Expert Advice in Professional Services: A Medical Service Context. Journal Of Service Research, Vol. 180, No. 10.DOI
  49. Thomas Dotzel, Venkatesh Shankar, Leonard L. Berry (2013). Service Innovativeness and Firm Value. Journal Of Marketing Research, Vol. 500, No. 20.DOI
  50. Leonard L. Berry, Ann M. Mirabito, William B. Baun (2010). What's the Hard Return On Employee Wellness Programs? Harvard Business Review, Vol. 88, No. 12.
  51. Leonard L. Berry, Ruth N. Bolton, Cheryl H. Bridges, Jeffrey Meyer, A. Parasuraman, Kathleen Seiders (2010). Opportunities for Innovation in the Delivery of Interactive Retail Services. Journal Of Interactive Marketing, Vol. 240, No. 2.DOI
  52. Leonard L. Berry, Ann M. Mirabito (2010). Innovative healthcare delivery. Business Horizons, Vol. 53, No. 2.DOI
  53. Roger S. Ulrich, Leonard L. Berry, Xiao-Bo Quan, Janet Turner Parish (2010). A Conceptual Framework for the Domain of Evidence-Based Design. HERD.DOI
  54. Venkatesh Shankar, Leonard L. Berry, Thomas Dotzel (2009). A Practical Guide to Combining Products and Services. Harvard Business Review, Vol. 87, No. 11.
  55. Janet Turner Parish, Leonard L. Berry, Shun Yin Lam (2008). The effect of the servicescape on service workers. Journal Of Service Research, Vol. 100, No. 30.DOI
  56. Leonard L. Berry, Kathleen Seiders (2008). Serving unfair customers. Business Horizons, Vol. 51, No. 1.DOI
  57. Leonard L. Berry, Neeli Bendapudi (2007). Health care: A fertile field for service research. Journal Of Service Research, Vol. 100, No. 20.DOI
  58. Kathleen Seiders, Leonard L. Berry (2007). Should business care about obesity? Mit Sloan Management Review, Vol. 48, No. 2.
  59. Leonard L. Berry, Eileen A. Wall, Lewis P. Carbone (2006). Service clues and customer assessment of the service experience: Lessons from marketing. Academy Of Management Perspectives, Vol. 20, No. 2.DOI
  60. Leonard L. Berry (2004). The Collaborative Organization:: Leadership Lessons from Mayo Clinic.DOI
  61. Leonard L. Berry (2001). The old pillars of new retailing. Harvard Business Review.
  62. Leonard L. Berry（2000）. 探索服務靈魂. 《英屬維京群島商高寶國際有限公司台灣分公司》.
  63. Leonard L. Berry (1995). On Great Service: A Framework for Action.

Research Interests

BusinessManagementAccounting

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